Hi Paul
Glad you have sorted your problems. I was beginning to wonder if I had been lucky as mine is performing as advertised (Except for the text to mobile bit of course!)
I have had a few problems though with logging in, it often needs a change of password which is a bit of a pain. Also as you have discovered thier customer service is the pits! I had more luck with a sales contact in Ireland. If you need her e-mail I will look it up on the home computer.
I was wondering about using the 'help' button for situations like a rigging failure which might cause a diversion to mainland Europe. If I understand it correctly the system merely sends a series of e-mails to the nominated contact and doesn't alert the authorities so it should be OK. Obviously the shore contact will see a change of course with the OK button but that may be due to weather etc so my better half thinks it could be a good idea. What are your thoughts?

Graham