| Captainslarty |
| (regular) |
| 09/05/2008 07:29 |
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Update on GME Epirb problem and SUPERB service from GME
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I posted recently re a potential problem with our MT 400 GME Epirb. there appears to be small cracks appearing in the casing - one deep enough to catch the finger nail. - all are around 1 inch below the casing screws.
I was contacted by GME (Australia) today with a kind offer of a new MT 403 shipped immediately to our boat in Spain free of charge. They are obviously concerned and want the old beacon back to examine - they are arranging getting it shipped to Aus.
The beacon is 3 years old now and obviously out of warranty.
Truly excellent customer service and rapid response.. well done GME.
Joe n Jayne
| affinite |
| (regular) |
| 09/05/2008 08:03 |
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Re: Update on GME Epirb problem and SUPERB service from GME
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Result !
| Captainslarty |
| (regular) |
| 09/05/2008 08:33 |
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Re: Update on GME Epirb problem and SUPERB service from GME
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Yes,
Obviously I contacted them by email with pics at the same time I posted here.
Terrific. It gives you a warm sort of wobbly feeling
when companies resond rapidly and couteously with a solution.Again.. well done GME.
| nickrj |
| (regular) |
| 09/05/2008 20:09 |
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Re: Update on GME Epirb problem and SUPERB service from GME
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Yay for Australia
Question though: Did you leave it exposed to the Spanish sun for three years?
| Captainslarty |
| (regular) |
| 10/05/2008 10:48 |
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Re: Update on GME Epirb problem and SUPERB service from GME
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Yes Nick, but inside the pilothouse of course..
