Captainslarty
regular
Reged: 12/08/2007
Posts: 1920
Loc: Currently La Coruna Spain
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I posted recently re a potential problem with our MT 400 GME Epirb. there appears to be small cracks appearing in the casing - one deep enough to catch the finger nail. - all are around 1 inch below the casing screws.
I was contacted by GME (Australia) today with a kind offer of a new MT 403 shipped immediately to our boat in Spain free of charge. They are obviously concerned and want the old beacon back to examine - they are arranging getting it shipped to Aus.
The beacon is 3 years old now and obviously out of warranty.
Truly excellent customer service and rapid response.. well done GME.
Joe n Jayne
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PM me for info re SSB's etc. Bought, sold, repaired, fitted and optimised.
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affinite
regular
Reged: 02/02/2005
Posts: 161
Loc: Me - Derby Boat - Greece
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Result !
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Captainslarty
regular
Reged: 12/08/2007
Posts: 1920
Loc: Currently La Coruna Spain
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Yes,
Obviously I contacted them by email with pics at the same time I posted here.
Terrific. It gives you a warm sort of wobbly feeling  when companies resond rapidly and couteously with a solution.
Again.. well done GME.
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PM me for info re SSB's etc. Bought, sold, repaired, fitted and optimised.
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nickrj
regular
Reged: 21/07/2006
Posts: 320
Loc: Caribbean, heading to New York
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Yay for Australia
Question though: Did you leave it exposed to the Spanish sun for three years?
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My Blog, singlehanded from Europe to Australia http://www.bigoceans.com
Low cost environmentally conscious web hosting http://www.serversaurus.com
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Captainslarty
regular
Reged: 12/08/2007
Posts: 1920
Loc: Currently La Coruna Spain
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Yes Nick, but inside the pilothouse of course..
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PM me for info re SSB's etc. Bought, sold, repaired, fitted and optimised.
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