Login_name
regular
Reged: 07/05/2008
Posts: 555
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It looks to me as if the only problem with Moonfleet is that they don't vet their clients before taking them on board!
From everything I've read, I would hate to be on a boat with the OP.
She would probably hate to be on a boat with me too. 
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SirSnoozalot
regular
Reged: 25/05/2008
Posts: 828
Loc: East Coast UK
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I couldn't see anything wrong with their website. The links worked and it was uncluttered and clear to read. Better than many.
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Giblets
regular
Reged: 05/03/2006
Posts: 892
Loc: Surrey
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Quote:
Messing up on planning that leads to a newly arrived crew going to bed hungry on their first night on board is inexcusable.
The front page of Moonfleet's web site states that "Evening meals are not provided on joining evenings and weekends." - seems pretty clear to me unless, of course, the joining instructions state differently.
It might be worth fully reading the web site before making adverse comments about it.
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No one ever says, 'It's only a game' when their team is winning.
Edited by Giblets (06/07/2008 17:25)
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David_Jersey
regular
Reged: 22/12/2004
Posts: 1649
Loc: Jersey
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Quote:
Well done for replying, as has been said, the lack of input from the OP makes their points very weak indeed.
I am not sure if that is entirely correct. Simply because they have decided not to get sucked into an internet slanging match doesn't mean they actually enjoyed the trip.
And maybe with the benefit of hindsight they wish they had complained earlier and louder and maybe even not started this thread. Who knows.
If I was running a bizness that involved dealing with Punters from the street I would not simply discount their feedback - no matter that it was recieved in a less than ideal manner. If not a clear cut bad experiance, most less than happy punters won't confront or even complain afterwards - just simply not return and not recomend. So a no complaints record may not be as useful as it seems.
The impression I get (whether fairly or not) from both this Thread and the Website (which I think is Ok'ish - but could easily be a lot more useful from more information without uitilising computer mumbo jumbo) is that Moonfleet provides a fish & chip style experiance. and is priced accordingly.
Whereas Carol & Gary were expecting more "bistro" (even though not promised such). The road to hell is paved with assumptions 
I understand that price is a major issue in this line of bizness, no doubt dragged down by amateurs, dreamers and also part-timers simply wanting to cover some boat costs..........so that fish & chip style is the best model - and if yer have lasted 10 years then the basics must have been right - but it doesn't mean that things still can't be tweaked, just cos' something has been ok for many years doesn't mean it cannot be refreshed. The market and expectations do change over time. sometimes unfairly. but change nonetheless. As Moonfleet are also selling an experiance it doesn't have to be about spending more money.
And of course using the Carol & Gary experiance as part of a learning curve does not make them "right" or that you would ever be able (or want!) to cater for folk with their requirements / expectations....just makes them of interest.
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I support Baan Gerda
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JNS
regular
Reged: 05/07/2008
Posts: 15
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The joining instructions mirror the website, ie evening meals are not provided on joining evenings
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JNS
regular
Reged: 05/07/2008
Posts: 15
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Thank you for your positive comments on our website, feedback from our clients suggest that the website is good and readable.
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Tranona
regular
Reged: 10/11/2007
Posts: 1084
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I am amazed this thread is still going! Moonfleet has responded and their account is very different from that of the (now silent) OP.
And yet posters are stilling raising issues that are either nothing to do with the post - such as what makes or does not make a good course, are RYA certificates worth anything, or is a full English breakfast a good thing, or should the website be different , what makes a good service business, whether Moonfleets courses are "bistro" or "fish and chips" etc etc. These are are all good subjects for discussion, but not in relation to an alleged dispute where none of us knows either party, were not there, have no other involvement and therefore are not in any position to make a meaningful comment!
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David_Jersey
regular
Reged: 22/12/2004
Posts: 1649
Loc: Jersey
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Welcome to the internet
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I support Baan Gerda
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jonjo
regular
Reged: 27/02/2002
Posts: 2156
Loc: Cambridgeshire, UK
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Quote:
I am amazed this thread is still going! Moonfleet has responded and their account is very different from that of the (now silent) OP.
And yet posters are stilling raising issues that are either nothing to do with the post - such as what makes or does not make a good course, are RYA certificates worth anything
Who appointed you to the position of internet forum Ayatollah authorised to make decrees on what represents a worthy forum post?
This thread had astonishing momentum before I pitched in.
A key complaint in the OP was the expected tuition was not delivered. This tweaked a belief of mine that competent crew trainees get a poor deal on school boats and my own experience is that some schools consider the qual to be a simple attendance rubber stamping issue.
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Login_name
regular
Reged: 07/05/2008
Posts: 555
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Quote:
And yet posters are stilling raising issues that are either nothing to do with the post -
...and now you've raised the issue of whether postings are anything to do with the original issue. 
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