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  1. #41
    Join Date
    Sep 2006
    Location
    Gloucestershire
    Posts
    1,398

    Default Re: Seateach Chandlery - Your thoughts please!

    Richard- Hadn't as yet written or e-mailed Seateach so suspect someone there was either reading the forum or was tipped off.
    Anyone seen Grabthar's hammer?

  2. #42
    Join Date
    Sep 2003
    Location
    Herts/Brittany
    Posts
    15,462

    Default Re: Seateach Chandlery - Your thoughts please!

    [ QUOTE ]
    is it possible that someone at Seatech reads the forum?

    [/ QUOTE ]

    More than likely - though none will admit to it.

    Have previous experience (not with Seateach) when problems I had got miraculously resolved when I kicked up a stink here.


    Naming and shaming works!
    www.guapa.pn
    "Mieux vaut flotter sans grâce que couler en beauté…"

  3. #43
    Join Date
    Aug 2005
    Location
    Us: Cheshire. Boat: Cumbria in season.
    Posts
    3,108

    Default Re: Seateach Chandlery - Your thoughts please!

    [quote
    Did you do anything to make the directors aware of the incident, or is it possible that someone at Seatech reads the forum?

    [/ QUOTE ]

    If they don't, someone who knows them probably does.

    I am sorry to hear people have had cause to complain, I had excellent service from Seateach when I had a problem with my plastimo roller reefing.

  4. #44
    Join Date
    Jun 2001
    Location
    Haslemere/ Leros Greece
    Posts
    6,807

    Default Re: Seateach Chandlery - Your thoughts please!

    I sent seateach a link to the thread - may have done some good - hope it got passed to their MD - would be a shame if it had stopped at Mr Grumpy.

  5. #45
    Join Date
    Jan 2004
    Posts
    14,575

    Default Re: Seateach Chandlery - Your thoughts please!

    I have known SeaTeach for a good many years. I have always felt that they are 'our' chandlers.

    The company is run by a group of partners. Speak to either Stewart or Jim, Jim is semi retired now but often makes an appearance. Both are extremely helpfull and will, I'm sure, want to sort out your problem.

    I have a good idea who the grumpy old git is. [img]/forums/images/graemlins/grin.gif[/img]
    A forum member once known as Galadriel.

  6. #46
    Anonymous Guest

    Default Re: Seateach Chandlery - Your thoughts please!

    So did I and I got a terrific reply:- [ QUOTE ]
    "Dear Lemain, It was very kind of you to tell us about the thread on the YBW forum. Thanks to your email, we have been able to resolve the issues and tell the forum members how we value their business, and how concerned we are to learn about general dissatisfaction with our level of service. Sincere thanks to you".

    [/ QUOTE ]
    Not [img]/forums/images/graemlins/frown.gif[/img]

  7. #47
    Join Date
    Jun 2001
    Location
    Haslemere/ Leros Greece
    Posts
    6,807

    Default Re: Seateach Chandlery - Your thoughts please!

    huh - I did'nt get a reply - not fair!

  8. #48
    Join Date
    Jul 2002
    Location
    Home: Kent. Boat: Chichester
    Posts
    37,020

    Default Re: Seateach Chandlery - Your thoughts please!

    [ QUOTE ]
    huh - I did'nt get a reply - not fair!

    [/ QUOTE ] "grumpy old git" got yours probably.

  9. #49
    Join Date
    Jun 2001
    Location
    East Sussex
    Posts
    3,895

    Default Re: Seateach Chandlery - Your thoughts please!

    Good post!. I have spoken of Grumpy Old Git here several times. Like others, I have had mixed experiences at Seateach over 15 years based in Emsworth, both at old shop and new.
    On one occasion, I bought a depth sounder and fitted it to the boat, not a difficult job, but it just would not work. I returned it and the baldy guy grudgingly exchanged it, asking me, 'Did you fit it properly, NASA keep telling us they are in perfect order?'. I went straight to the boat and fitted the replacement which worked properly first time. I enjoyed telling baldy so!. On the other hand, the younger Scots chap is a paragon of assistance and advice who went to great lengths to help my DIY fitting of a furling gear. I wont go into detail about the new sail I ordered which they sent to a similarly named customer in the northwest of Scotland - I live in Sussex!.

  10. #50
    Join Date
    Jan 2004
    Posts
    14,575

    Default Re: Seateach Chandlery - Your thoughts please!

    [ QUOTE ]
    On the other hand, the younger Scots chap is a paragon of assistance and advice who went to great lengths to help my DIY fitting of a furling gear

    [/ QUOTE ]

    Thats Stewart.
    A forum member once known as Galadriel.

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