Seateach Chandlery - Your thoughts please!

[robmcg]

Richard- Hadn't as yet written or e-mailed Seateach so suspect someone there was either reading the forum or was tipped off.

[OR4751]

[ QUOTE ]
is it possible that someone at Seatech reads the forum?

[/ QUOTE ]

More than likely - though none will admit to it.

Have previous experience (not with Seateach) when problems I had got miraculously resolved when I kicked up a stink here.


Naming and shaming works!

[davidpbo]

[quote
Did you do anything to make the directors aware of the incident, or is it possible that someone at Seatech reads the forum?

[/ QUOTE ]

If they don't, someone who knows them probably does.

I am sorry to hear people have had cause to complain, I had excellent service from Seateach when I had a problem with my plastimo roller reefing.

[Chris_Robb]

I sent seateach a link to the thread - may have done some good - hope it got passed to their MD - would be a shame if it had stopped at Mr Grumpy.

[galadriel]

I have known SeaTeach for a good many years. I have always felt that they are 'our' chandlers.

The company is run by a group of partners. Speak to either Stewart or Jim, Jim is semi retired now but often makes an appearance. Both are extremely helpfull and will, I'm sure, want to sort out your problem.

I have a good idea who the grumpy old git is. [img]/forums/images/graemlins/grin.gif[/img]

[Anonymous]

So did I and I got a terrific reply:- [ QUOTE ]
"Dear Lemain, It was very kind of you to tell us about the thread on the YBW forum. Thanks to your email, we have been able to resolve the issues and tell the forum members how we value their business, and how concerned we are to learn about general dissatisfaction with our level of service. Sincere thanks to you".

[/ QUOTE ]
Not [img]/forums/images/graemlins/frown.gif[/img]

[Chris_Robb]

huh - I did'nt get a reply - not fair!

[VicS]

[ QUOTE ]
huh - I did'nt get a reply - not fair!

[/ QUOTE ] "grumpy old git" got yours probably.

[Rabbie]

Good post!. I have spoken of Grumpy Old Git here several times. Like others, I have had mixed experiences at Seateach over 15 years based in Emsworth, both at old shop and new.
On one occasion, I bought a depth sounder and fitted it to the boat, not a difficult job, but it just would not work. I returned it and the baldy guy grudgingly exchanged it, asking me, 'Did you fit it properly, NASA keep telling us they are in perfect order?'. I went straight to the boat and fitted the replacement which worked properly first time. I enjoyed telling baldy so!. On the other hand, the younger Scots chap is a paragon of assistance and advice who went to great lengths to help my DIY fitting of a furling gear. I wont go into detail about the new sail I ordered which they sent to a similarly named customer in the northwest of Scotland - I live in Sussex!.

[galadriel]

[ QUOTE ]
On the other hand, the younger Scots chap is a paragon of assistance and advice who went to great lengths to help my DIY fitting of a furling gear

[/ QUOTE ]

Thats Stewart.