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Thread: Right to reply?

  1. #1
    Join Date
    Feb 2002
    Location
    UK
    Posts
    80

    Default Right to reply?

    Having had two of the threads I started pulled, I am starting a new one in case I cause the “Censored thread - an interesting dilemma” to be pulled also.

    I took out my insurance on the basis of very positive comments I read on the YBW forums. I feel strongly that having not received the service that I was expecting, I owed it to the forum to feedback my experience.

    I have received no communication from ybw staff as to why my threads were pulled and I find it odd that we now have the situation where there is a statement from the company involved but no balancing view.

    The factual errors complained of were by other posters and not from me as far as I can see. I have tried to be objective in my opinion at all times.

    I would like to reference the web site I have set up so that ybw users can see my point of view as they cannot read it here. Is it against the forum rules to put a link to it here? Surely an offsite link cannot hold ybw liable for anything except possibly reduced advertising revenue?

    Chris Hart


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  2. #2
    Join Date
    Jan 2002
    Location
    Ålesund, Norway.
    Posts
    1,060

    Default Re: Right to reply?

    You had a good run for your money. You got a response, I think its now time to give it a rest.
    The referee as made his decession. So dont argue with the ref or your get a red card.

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  3. #3
    Join Date
    Feb 2002
    Location
    UK
    Posts
    80

    Default Re: Right to reply?

    I missed Kim's reply to my 2nd thread ...

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  4. #4
    Join Date
    Feb 2002
    Location
    UK
    Posts
    80

    Default Re: Right to reply?

    I have done this for the benefit of forum users, it was them who pointed me at this company in the first place. If you don't want to read my posts then you don't have to.

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  5. #5
    Join Date
    Oct 2001
    Posts
    2,006

    Default Re: Right to reply?

    Chris

    Whilst you might not have had an immediate result from your posting you can be satisfied with the fact that your warning, which I understand was the reason for the posting, has been well headed by people like myself who will bear it in mind when next seeking Insurance.

    It should not stop you updating us with progress either, as that will be factual and not emotive, which will keep warning alive.

    It could also be the case (hopefully) that you are reporting full satisfaction as a result of immediate and satisfactory responses by others, and, as this would be complimentary comment, is not likley to be pulled either and could sway those like me who would never get a quote to get one.

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  6. #6
    Guest

    Default Let\'s review the score

    Let's just review the score on this one..

    - Have forum participants been able to express their views on this matter? Yes, quite freely and extensively for several days before the thread was pulled. They've had their audience.

    - Has Pantaenius been hurt? Indirectly, definitely yes. The thread, while it existed, was read by many actual and potential clients of Pantaenius. P's presumed request or threats to have the thread pulled and their statement is ample evidence.

    - Will this affect Pantaenius' way of doing business in the future? Uncertain, but will probably have some effect on certain matters over time.

    - Will the originators (chrisrixon et al) have their problems and complaints resolved satisfactorily as a result? Wait and see - the impact on their relationship with P. could actually get worse, or could lead to an early solution that is to their satisfaction.

    - How has YBW and Kim faired in all this? I think they have acted responsibly, with good timing, given the complexity of issues and possible consequences from their viewpoint.

    The balance? P. have undoubtedly been damaged a little, it's up to them to demostrate improvements to their clients and public over the future. The injured clients may feel better at venting their frustration, but may find themselves no further forward with P. YBW has handled a sticky situation pretty well.

    Anyway, what do you expect from a sponsored forum when things get difficult? IMHO the many advantages of a sponsored forum far outweigh the rare disadvantages.

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  7. #7
    Join Date
    Jun 2001
    Location
    In the far North
    Posts
    9,195

    Default Re: Right to reply?

    Chris - forum users have benefited from participation in and information gleaned from your post. I don't think there's much more mileage in this - and your response to Viking feels like your are getting a little tense. No point in falling out about it - post one about getting bloody antifoul off or offer to come and do mine!!

    <hr width=100% size=1>regards
    Claymore
    [img]/forums/images/icons/smile.gif[/img]
    Claymore

  8. #8
    Join Date
    May 2002
    Location
    Midlands
    Posts
    3,398

    Default Re: Here here

    a well balanced response

    everyone has had a fair crack of the whip.i stopped reading the posts because i felt it had gone to just plain bashing.The problem has been aired, a caution has been raised and a response given.
    well done kim for getting it right imho


    <hr width=100% size=1><font color=red>Ok brain let's just do this and I can get back to killing you with beer</font color=red>
    Remember. People only go to their MP when they have run out of anything practical to do.

  9. #9
    Join Date
    Dec 2002
    Location
    Pennsylvania, USA
    Posts
    70

    Default Re: Right to reply?

    I'll come get that anti-foul off for you..if you'll pay the airfare....from Philadelphia.

    : )


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  10. #10
    Join Date
    Jun 2001
    Location
    Home Shropshire 6/12; boat Greece 6/12
    Posts
    10,361

    Default Re: Right to reply?

    On the occasion he pulled one of my threads Kim contacted me and explained the reasons.

    It was in fact an innocent remark, into which more could be read than was intended.

    I would definitely support your right and duty to bring the matter to the forum.

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