Moral is buy from your local marine outfit even if it is few p more, often you'll find the prices competitive anyway. If you only use them when you want a 2p washer NOW, they won't be there for you next time.
Good Afternoon Chris,
Following on from the bad experience and poor customer service which you received from us at The Yachtshop we would like to take this opportunity to respond.
We would like to thank you for your honest and frank evaluation of us and we would like to hold our hands up and openly admit we got it terribly wrong and for this we would like to extend our sincere apologies.
We have since put in place a plan to move forward from this incident and would like to assure you that all the points you raised are being thoroughly addressed.
We value all feedback and comments and welcome any constructive criticism all forum members wish to contribute, which will hopefully help us get it right in the future.
All that reminds me of a well-proven Sales truism...
"You never get a second chance to make a first impression."
To step away from a boat part supplier, if you order some furniture from Marks and Spencer, they debit your card straight away and almost simultaneously give you a delivery date, in my case 4 weeks. Marks and Spencer then order from their furniture builder/supplier and have use of the credit card money for 4 weeks. I am sure M&S don't pay their supplier until the furniture is dispatched to the customer, or even after that.
I am not disappointed with the product, but it does make me wonder, there was no suggestion of paying a deposit, "I suppose this is really positive cash flow".
Read his post, #4 in the threadAnd your point? not sure I understand - will they?
Sea Wych Owners Association: www.Seawych.org