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  1. #1
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    Default Is Volvo Penta's warranty shameful ?

    Traditionally I have regarded Volvo Penta as market leaders in the pleasure boat industry perhaps not on the forefront of technology but not so far behind and the reliability compensated for the 'tried and tested' technology.

    In recent years the reliability appears to have slipped slightly and I urge everyone attending boat show stands to make enquires specifically mentioning the warranty, the intention is to put a little pressure on the manufacturers to improve their warranties........


    Volvo Penta 12 months + 12 months = 2 years
    Nanni 24 months + 12 months = 3 years
    Yanmar 12 months + 60 months major parts=5 years
    Cummins-mercruiser 24 months + 72 months major components = 6 years


    Full details here

    http://www.volvopenta.com/SiteCollec...atment_int.pdf

    http://www.nannidiesel.com/images/st...verwake-en.pdf

    http://www.marinedieseldirect.com/re...?engine=yanmar

    http://www.cmdmarine.com/documents/4081863_1203.pdf


    Of course this is all just my opinion , quick selective skim read so could include errors, mistakes and cockups, if you dont agree feel free to say so I just thought it a bit rich that Volvo Penta expect you to act as a guinea pig for testing a new engine design and then expect you to pay for their cockups.
    Last edited by DAKA; 16-12-10 at 15:12.
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  2. #2
    blueglass is offline Registered User
    Location : Greece (boat) Shropshire (home)
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    reminds me of the time I had the seals replaced on the VVP290 outdrives on my old Fairline. Seals failed first time out and they refused to honour the guarantee because I had introduced them to "a hostile environment" i.e the sea. I was told a bit of sand or seaweed could have caused failure.
    You can imagine my response. I took it right to the top and got a full refund of all parts and labour but it took me 6 months. For my next boat I specifically sought out something without volvos.

  3. #3
    rafiki_'s Avatar
    rafiki_ is offline Registered User
    Location : Stratford on Avon
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    Volvo will do what they think they can get away with. They are percieved as market leaders, and some would say give better residuals in boats. Why should they give extended warranty's if their market is not demanding them?

  4. #4
    hlb's Avatar
    hlb is offline Registered User
    Location : Any Pub Lancashire or Wales
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    If I have another boat, it will have anything, buy anything other than Volvo's.

    They treat there customers with utter contempt and laugh about it.

  5. #5
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    Quote Originally Posted by DAKA View Post
    Traditionally I have regarded Volvo Penta as market leaders in the pleasure boat industry perhaps not on the forefront of technology but not so far behind and the reliability compensated for the 'tried and tested' technology.

    In recent years the reliability appears to have slipped slightly and I urge everyone attending boat show stands to make enquires specifically mentioning the warranty, the intention is to put a little pressure on the manufacturers to improve their warranties........


    Volvo Penta 12 months + 12 months = 2 years
    Nanni 24 months + 12 months = 3 years
    Yanmar 12 months + 60 months major parts=5 years
    Cummins-mercruiser 24 months + 72 months major components = 6 years


    Full details here

    http://www.volvopenta.com/SiteCollec...atment_int.pdf

    http://www.nannidiesel.com/images/st...verwake-en.pdf

    http://www.marinedieseldirect.com/re...?engine=yanmar

    http://www.cmdmarine.com/documents/4081863_1203.pdf


    Of course this is all just my opinion , quick selective skim read so could include errors, mistakes and cockups, if you dont agree feel free to say so I just thought it a bit rich that Volvo Penta expect you to act as a guinea pig for testing a new engine design and then expect you to pay for their cockups.
    CMD have no restriction on servicing, provided you do it as shedule, DIY if you wish. No dealer lock in. Nanni seems to have got real as well.

    As I mainly get involved with repowers the Volvo 6 month warranty deal crosses them off my shopping list even though certain engine models are technically 100%

  6. #6
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    Feb 2008
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    Quote Originally Posted by DAKA View Post
    Traditionally I have regarded Volvo Penta as market leaders in the pleasure boat industry perhaps not on the forefront of technology but not so far behind and the reliability compensated for the 'tried and tested' technology.

    In recent years the reliability appears to have slipped slightly and I urge everyone attending boat show stands to make enquires specifically mentioning the warranty, the intention is to put a little pressure on the manufacturers to improve their warranties........


    Volvo Penta 12 months + 12 months = 2 years
    Nanni 24 months + 12 months = 3 years
    Yanmar 12 months + 60 months major parts=5 years
    Cummins-mercruiser 24 months + 72 months major components = 6 years


    Full details here

    http://www.volvopenta.com/SiteCollec...atment_int.pdf

    http://www.nannidiesel.com/images/st...verwake-en.pdf

    http://www.marinedieseldirect.com/re...?engine=yanmar

    http://www.cmdmarine.com/documents/4081863_1203.pdf


    Of course this is all just my opinion , quick selective skim read so could include errors, mistakes and cockups, if you dont agree feel free to say so I just thought it a bit rich that Volvo Penta expect you to act as a guinea pig for testing a new engine design and then expect you to pay for their cockups.
    And another thing!

    Go to the US and there is NOTHING to choose between manufacturers warranties, different brands all offer two year bumper to bumper with extended major component coverage. Why should Europe be different? Customer is NOT king.

    RCD increased pressure on builders to limit engine options due to cost. Just a thought, if a builder specifies engine with clearly inadequate warranty and no alternative perhaps the builder should warrant the the vessel as a complete package.

  7. #7
    MikeJ42 is offline Registered User
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    I had soooo many problems with my 2008 D4 / outdrives. There was always something wrong. It drove me mad. Volvo and their service agents could not care less. They treated me with contempt every time I called cos something else had fallen off or died. My old AD41's were bullet proof!

    The warranty covered me but I sold the boat as I knew that after 24 months and 1 day they would drop me like a stone. The repair bills would have crippled me.

    Don't know if other manufacturers are better. The boat next to me got re-engined with Cummins/Mercruiser. A crankshaft failed (sheared) after 3 years...they are still out of the water 8 months later as C/MC state they are out of the warranty period. You don't expect a crankshaft to fail, ever!

  8. #8
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    Quote Originally Posted by MikeJ42 View Post
    I had soooo many problems with my 2008 D4 / outdrives. There was always something wrong. It drove me mad. Volvo and their service agents could not care less. They treated me with contempt every time I called cos something else had fallen off or died. My old AD41's were bullet proof!

    The warranty covered me but I sold the boat as I knew that after 24 months and 1 day they would drop me like a stone. The repair bills would have crippled me.

    Don't know if other manufacturers are better. The boat next to me got re-engined with Cummins/Mercruiser. A crankshaft failed (sheared) after 3 years...they are still out of the water 8 months later as C/MC state they are out of the warranty period. You don't expect a crankshaft to fail, ever!
    Crank was covered under CMD 72 month Major Component Warranty, unless of course it was a pesky VM based things.

  9. #9
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    Quote Originally Posted by Latestarter1 View Post
    Crank was covered under CMD 72 month Major Component Warranty, unless of course it was a pesky VM based things.
    even in the old Brunswick days 'Mercruiser' included a 6 year major parts warranty which covered the Crank among other things, that included the VM700 series.


    edit

    sorry Brunswick should have read Barrus
    Last edited by DAKA; 17-12-10 at 14:29.
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  10. #10
    djefabs's Avatar
    djefabs is offline Registered User
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    Quote Originally Posted by hlb View Post
    If I have another boat, it will have anything, buy anything other than Volvo's.

    They treat there customers with utter contempt and laugh about it.
    Could not agree more Haydn. Had a taste of Volvo service/customer care/parts prices with last boat and vowed I would never buy another boat with Volvo engines.
    They will only understand when enough pepole vote with there feet.
    Rules are for the strict adherence of fools and the guidance of wise men

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