Thanks for the info on Princess maagement seeing customers. I stand corrected. Well, actually if you read what I wrote I don't think I was wrong even with your correction but let's not get pedantic! It's good to hear Prin had senior management present. Though I think Fairline do it better: I spent 40 minutes on the Prin85 and can actually buy it, and I am of course thinking about next boat or next-but-one. The salesman knows me - he has showed me Princesses at perhaps the last 4 or 5 boat shows and he sold a Sunseeker 70 to a colleague of mine and we all met together then. He knows I have a new Sq78 and it's obvious that any Sq78 owner is a good prospect because FL don't make bigger. Despite all that, no management said hello to maybe 1% or turnover (though, the salesman was perfectly nice and totally competent). In contrast Fairline's directors/shareholders and some days the CEO was on hand to talk to all large customers/prospects and did actually do so (I saw them at it - indeed they introduced some s78 prospects to me to tell an owner's side of the story). Now, none of this would actually drive my buy/not buy a Princess for the BMW dealer reasons given above, but subtley it forms part of a builder-customer long term relationship and as I say Fairline do this better than Princess imho.
Results 91 to 100 of 107
28-09-11, 09:58 #91
28-09-11, 09:58 #92
I dunno what the fuss is about. Surely anyone who has upwards of half a bar to bung on a boat is going to have the gumption to pick up the phone to EBY and say: "Hi, I'm in the market for a Fairline but didn't get to see the XYZ model at the boat show last week. Could you show me round". And I would be stunned if they were not then given every opportunity to relieve themselves of a satisfyingly large amount of cash.
28-09-11, 10:03 #93
28-09-11, 10:05 #94
28-09-11, 10:13 #95
28-09-11, 10:39 #96
28-09-11, 11:00 #97
Yes tardy start for me jfm - sorry but was busy elsewhere earlier.
FWIW we had looked at only Fairline and Sealine at LIBS and got keen on a Ph38.
We had fab service from Peters and had a sea trial etc - to make it an occassion we decided as SIBS was so close and the build date was to be 1st Q the following year anyway we would meet our man at 1000hrs on preview day and hand over the cheque and spec the boat there at the show (curtains / carpets et al). We arrived on time and our man was not available so we walked up the pontoon and in those days Princess had a sort of mini stand reception desk with a P38 behind it. we stopped in this area whilst we 'killed time' before heading back to Fairline. Quite how we had overlooked princess before is beyond me but we had..... So, long story short, we were invited to look at the 38 and both preferred the saloon woodwork and several other Princess vs Fairline differences. We then had a re-think and did a deal. We owned up to fairline btw .
I only say this to support mikef view above.
A missed appointment can cost.......I arranged 1000hrs to ensure i was number uno on the stand QED
28-09-11, 11:38 #98
I find that the buying experience also forms a great deal of the feel good factor you build with a seller and manufacturer and so far everything is going well and we like the boat very much. Having said that the whole 'change the boat' thing started in St Kats over the summer whilst admiring a TGT so EBY may still get that call but at the moment Fairline have dropped off the list
28-09-11, 11:43 #99
And on the punctuality thing I completely take your point. Even my-haphazardly-self is punctual when circumstances demand, this being a good example of such circumstances.
28-09-11, 12:24 #100Registered User
Location : Unfortunately in the office and not on the boat
- Join Date
- Aug 2009
It could be worse ! At the Palma boat show 12 years ago we decided to buy a Jeannau. We had never owned a boat before and presumably that was obvious to the salesman but we were very enthusiastic and had the cheque book out . He then excused himself for "5 minutes". Half an hour later we were still standing in the sun waiting his return, 45 minutes later we walked off and bought a Sea Ray !