If this below is to be believed to be an official posting from a true Rocna company representative, why the mystique of not using your name?
It makes me doubt the integrity of such a posting!
I shall be phoning retailers Piplars of Poole wishing to change my Rocna 15kg to an anchor having correct steel specifiactions today. I'll report back.
Just a bit of background for everyone.
Under contract, I am helping Rocna via the new owners CMP, with some practical advice on restoring the brand's reputation - which has been under a bit of cloud recently.
I knew the press release might stir up a debate again, so some time ago I approached the YBW web manager for permission to enter the lists if needed. This permission, under certain pragmatic conditions, was granted, and the opportunity is much appreciated.
Some ground rules first;
CMP is a company with a strong ethical background with a passion for high standards. Have a look at the website page, for a flavour.
As part of that approach CMP will not be engaging in rough housing, name-calling, or astroturfing. We are concentrating on
- sorting out the Q420 reduced spec steel problem
- identifying and replacing when requested any 420 anchor
- building up the quality controls which Rocna had properly implemented in the production factory early last year
- strengthening the supply chain management
- rebuilding the website, and ensuring that it is always accurate and timely
- working with our distributors and sales points to provide full technical information to customers
- providing a source of clear and accurate information to the yachting press
- joining in the relentless forum debates on anchors, with dignity and useful data
We have been actively engaged in providing backup information to Laura, and to the various IPC yachting mag editors, and this will continue apace over the next few days.
There will Technical Bulletins on the steel issue, with information to clear up confusions about bending, ultimate tensile strength, deformation, breaking strain, etc. We hope these will enable owners and prospective purchasers to understand that the strength of Rocna anchors is not only from the steel used, but also from the advanced and effective design, proven by many deep sea cruising sailors all over the world - and for example in the recent hurricane in Vlikho, where a Rocna 33 held a 52 ft heavy steel ketch firm, in recorded winds of 91 knots.
The steel issue is being dealt with. We are looking at a testing process using various advanced systems to see if any anchor presented is a 420 steel one, or the 'standard' Q620. By the way, Q is an acronym in Chinese for Yield Point. (There's a nice little question for the next yacht club quiz night ).
So there we have it.
What went wrong:
We should have sorted production issues out earlier and more proactively.
Article authors could have approached Rocna directly for information, but didn't.
We should have picked up on wrong or tendentious information being put out on social media
What we are doing:-
We are working very very hard to put everything right as quickly as possible.
We will update the website as soon as we can.
We will work with our customers, and the design and technical teams, and our distributors, to identify any anchors which do not meet spec.
We will offer to replace them if owners are not happy to continue using them when they see the results of the lab tests (due out this weekend).
We will build Rocnas with the best and most appropriate materials we can find.
We will answer questions as fast as we can (bearing in mind that Rocna is now working in three different times zones round the world, and even techies have to sleep sometimes !)
OK, that's all for now from me, folks. Go ahead and post; I'll join in as and when I think it necessary. And thanks again to YBW for the opportunity to do so.