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  1. #91
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    Quote Originally Posted by GrahamD View Post
    OK, but why do we so frequently take disappointing service, say nothing and go away vowing never to return, especially if the place is actually rather nice to visit. Proactive organisations actively seek out feedback and actively compare themselves against others, reactive organisations need something to react to before they realise there is a problem. Guernsey harbour seems to be firmly in the latter category, so maybe we should complain a bit more.
    as stated we go cruising / holiday to get away from CRAP we don't need arguments / grief on holiday we want smiley greetings, like wot you get in Asda
    I may be wrong but not always

  2. #92
    Robih is offline Registered User
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    Quote Originally Posted by GrahamD View Post
    OK, but why do we so frequently take disappointing service, say nothing and go away vowing never to return, .
    Mainly because my wife is very sensitive about me taking issue and creating a confrontational situation on receipt of poor service. She's on holiday and doesn't want to deal with the very real stress that it creates for her. I run my own business and expect to deal with issues as they arise, however I restrain my desire to take issue for the sake of my wife's feelings.

    Rob

  3. #93
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    Quote Originally Posted by Robih View Post
    Mainly because my wife is very sensitive about me taking issue and creating a confrontational situation on receipt of poor service. She's on holiday and doesn't want to deal with the very real stress that it creates for her. I run my own business and expect to deal with issues as they arise, however I restrain my desire to take issue for the sake of my wife's feelings.

    Rob
    That's why dropping an E-mail or phoning may be the best way to let them know how hacked off you are. Clearly many people are annoyed enough to air their views on this forum.

    I agree about the difficulties of complaining face to face, especially when with family. When I am on holiday I'm more likely to move on than get into a potentially disagreable confrontation, unless I think I have been truly ripped off!

  4. #94
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    humbug716 is offline Registered User
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    Bernard Flouquet is in charge of Public Services and his office is in what is commonly known as the "custard castle" 01481 717000. I doubt if he would be available but enougth calls and he might decide to ask the Harbour Sub Committee what is going on. Even then I should imagine nothing will happen as they have lost the experience and the new staff are going to learn the hard way. At the visiting yachties cost!!

  5. #95
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    Blue5 is offline Registered User
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    Quote Originally Posted by sailorman View Post
    as stated we go cruising / holiday to get away from CRAP we don't need arguments / grief on holiday we want smiley greetings, like wot you get in Asda
    Sadly if it is a council service you do well to get it changed, lovely place shame about the staff!!

    They would do well to take all the staff for a day out, take them to an Apple (computers for the luddites) Store and see what customer service is all about, they portray a great picture of people who want to talk about a product and are genuinely pleased to see you.

    Peeps are becoming more discerning about what they get for their money, perhaps this is just a case of an isolated island that needs to catch up, lets hope so its a great place.

  6. #96
    npf1 is offline Registered User
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    http://www.bbc.co.uk/news/world-euro...rnsey-16868996 - not the story about the thread but one stating the the harbour might be commercialised.

  7. #97
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    Quote Originally Posted by humbug716 View Post
    Bernard Flouquet is in charge of Public Services and his office is in what is commonly known as the "custard castle" 01481 717000. I doubt if he would be available but enougth calls and he might decide to ask the Harbour Sub Committee what is going on. Even then I should imagine nothing will happen as they have lost the experience and the new staff are going to learn the hard way. At the visiting yachties cost!!
    You're right, Flouquet will be engaged in meetings etc when at the States Office, which is why I gave his home number earlier. That's the usual way to lobby our politicians. Just do it.
    On the internet no one knows you are a donkey.

  8. #98
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    Seajet is offline Registered User
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    I agree with Robin about not requiring hassle & confrontation when on hols; and there are still plenty of boats like mine without laptops, and I'm not going to get one just to send e-mails tellng people the bleeding obvious about how to do their job properly !

    As for the 'meeting with an info pack & sort out payment later', that's exactly how St Peter Port used to be...

    Good point about a water taxi to & from outer harbour; seem to remember there used to be this facility too - I agree either it should be included in the ( extortionate for what one gets ) berthing fee or that fee should be cheaper.

  9. #99
    npf1 is offline Registered User
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    The story about this thread is now on the BBC: http://www.bbc.co.uk/search/news/?q=guernsey
    Last edited by npf1; 08-02-12 at 12:13.

  10. #100
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    Quote Originally Posted by npf1 View Post
    The sotry about this thread is now on the BBC: http://www.bbc.co.uk/search/news/?q=guernsey
    And we are, apparently "Petty and Nitpicking". From the article ...

    "A caller to BBC Guernsey, Royston, said other places had young members of staff working on marinas, and that Guernsey's staff must have undergone training.

    He said the comments made on the Yachting Monthly forum were "so petty and nitpicking."

    But a text from a BBC Guernsey listener, Sandie, said the criticisms were "constructive" and should be heeded."
    Proudly supporting our troops. http://www.helpforheroes.org.uk/

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