I told them that I did not want to do it all till I had used the boat and knew how I wanted to do it.
Obviously some I would do as they where safety, I mentioned they said no problem.
I know when looking for boats I asked a couple of times about what would need a survey or not and I think the answer seemed to change!
I had written to them explaining my situation, when I posted all there paper work in (I had copy of letter in front of me). I asked several times to speak to a supervisor refused.
So in the end I asked if they had a letter from me dated xxxx and did they have this call recorded answer came back yes. So I replied with "Thank you, this call need not continue any further the next communication you will have is from my solicitor, good day." 5 mins later phone call all resolved.
Actually with insurance company that cancelled my policy!