I know, but for a grand I would have expected at least 2 tie wraps
Originally Posted by virtuvas
Very early on I had problems with using so called professionals. As I am not confident enough to service my outdrive, eventually I found a good realiable volvo agent to do it. However I will always make sure I am in attendance while the servicing work is carried out, that way I learn, ensure the work is carried out to my satisfacation and normally it is the same guy.
I learnt the hard way when I first had my boat new, that time is was sealine hamble, everytime I had them down to fix things under warranty, I almost felt they left me with a new problem, after that I was very wary of anyone in the marine trade.
I was planning on using one of these so called professionals (main dealers located in Portsmouth Harbour area) to have a look at a pair of KAD300s in a boat I'm looking to buy. I'm told that they don't do surveys as the insurance doesn't cover it, but they will do inspections! Is this the norm? Any better suggestions on what to do much appreciated?
So called professionals
I would like to tell you all about my experience last year with a certain so called professional engineers.
I got my engine looked at with a camera to discover my problem which resulted in my engine being taken out. So out it came, off to the workshops it went, so whilst I was in the yard I continued to complete all the normal boating tasks. After many updates phone calls and various explanations and discussions I went ahead with the work needed to be done at the agreed price....the sum of just over £2000. For which I thought was a good price for the work that was needed to be completed.
Two months later, after many phone call conversations and visits, the engine was refitted. It was tested and run in their workshop first and I was informed it performed well and as expected.
The boat was launched and the next day I took her out for a sea trial, her first with the fixed engine after only 30 minutes my gauges went mad and the engine temp was starting to rise, I shut down the engine and came in on my other engine. But on my way in, I decided to take a look in the engine bay, only to discover the bilges was full of hot black oil. I did forget to mention that I took a respected sailing friend with me, glad I did, as he was on the helm at the time and was a good witness to what happened. I did also take some photos and kept a log of the events as it was happening.
I called the engineers immediatley to inform them of my plight, their reaction was to come down the following morning.
When I returned alongside safely and after the engine cooled, I decided to take a long hard look myself, to try and find why this could have happened.
I checked all over, around and under the engine, the hoses, clips, everything only to my utter horror to discover, the drain plug on the engine sump was not there. It was after some searching in the bottom of the bilges in the oil, that I found it.
I told the engineers my discovery the next day and after some muttering between the engineers themselves, they told me they needed to get back to their office and will be in contact.
Well they did contact me in the same hour, they returned fitted the drain plug and filled the engine with new oil and started her up...................well you can guess my reaction when I heard the grunting and graoning as she started up,..... it certainly didnt sound smooth in any way at all.
So all in all, after some polite discussions and meetings I was informed my boat needed to come out again and the engine needed to come out.
So you are now................ all wondering what the outcome has been.
A happy ending I am pleased to say................so far.
I got a brand new engine fitted some three weeks later. So the new engine was fitted great you say......must be a very happy bunny now......well not quite. The boat back in the water, next day I try to start her up................nothing, I called them after many telephone conversations and discussions with various engineers, I politely force them to come down to check the engine. They came and after some 30 minutes they discover the fuel pump was nackered, also I pointed out to them that the fuel filters had not been fitted back on and two electrical cables had not been connected back either........................
Another few days and off they came to fit the new pump.............big smiles now as she starts and seems to be running ever so smoothly and quietely.
Its been a few months now and I have clocked up some sea miles and just done a oil and filter change and all seems to be fine. The truth of the matter is, I had lost a whole summers sailing and incurred quite a few bills, like yard charges, crane, new anti fouling twice, but with some quite stern comments and actions from me, I did manage to get 80% of those charges back.
So a lesson to all, please all boaters check everything yourself even after a so called engineer has either checked your boat or has done any work on her. Before you do anything, dont be afraid to ask questions and get them to explain everything, keep a record of corrospondance and communications and any agreed quotations, get them to put it into writing and most of all what is my Warrantees after the work has been done and how long will it run for.
I really hope no other boater has to experience this episode as I did. It was a total sham on their part and I will certainly never forget it for a while.
So the summer is comming and I wish everyone safe and happy sailing and cruising time this season.
Who on earth did you use to repair your engine? how could they turn a job out like that, then not finish off a new engine properly with a full sea trial test to protect there investment in keeping a customer happy, some of the snippets I hear about in this industry never fails to amaze me.
Paul thanks for the comment.
Would it be professional to mention the said company or should I reveal to all, as an isolated danger marker for all to see and carefully navigate clear of them.
And if that wasnt enough, 3 weeks ago I started to get a small problem on my starboard engine. I got a new engineer to check it for me and he discovered the problem in only a few minutes.....
It seems for some very strange reason on the distrubuter cap, stb engine one of the two bolts that tightens it into position has been cross threaded so badly, that it has caused it not to sit correctly and has badly worn out the inside and all the contacts. So new distrubter cap on its way everything else is fine.
What I did forget to mention in my previous chapter was, I had to also get a new starter motor also..... another £250 to my bill at the time as they said it wasnt working well. It was working fine before they they started working on it at the time, as I had it tested only a few weeks earlier and all was well. My boating neighbours told me the only two days I was away from the boat at that time, for over two days they were starting stopping starting all day long............so one would think with that amount of constant starting the bl.....dy thing would eventually burn out.
Paul, I am certainly not ranting here I have the temprement of a saint believe me, as when I am at work peoples lives are in my hands, so I care a lot about people.............: I just wanted to warn others. Like everything there are good and bad in all walks of life, but I think for a lot of boaters we are slightly at the mercy of engineers...