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  1. #1
    Join Date
    Mar 2006
    Posts
    581

    Default Crusader Sails - the delivery challenge is on...

    ***
    Update a week after I posted this: please see post #48 for the happy ending.
    ***

    I really didn't want to have to resort to making a public post about this, but circumstances dictate that I need to provide Crusader with as much encouragement as I can muster. Here are the facts:

    I asked for a quote for a new genoa from Crusader. I received the quote in December 2011 with options on cut and material. I then went to LIBS on the Thursday evening (12th January 2012) to discuss the three options with Andy and Paul. Having made my decision, I put down a deposit for 200 as part payment for a 3,700 Hydranet sail (and this is the important bit) on the condition that it was delivered in time for a planned trip on 2nd May. They agreed that it would be, having shaken hands on the deal.

    On the 26th of March, having heard nothing, I contacted them to remind them of the 2nd May date and that the order had been made, and taken, on the basis of meeting that delivery date. I stated that I thought they were cutting it fine but in their reply of 2nd April they assured me that the boat would be measured 'in 2-3 weeks' and there would be no problem meeting the order. I pointed out that in the worst case this would leave them with very little time to make the sail and deliver it to my house. They completed measurements on 17th April.

    I phoned them on 23rd April for an update and eventually paid for the sail in full on Wednesday 25th on the basis that it would be delivered to my house on Friday 27th. My wife cancelled an optician's appointment to wait in for the courier, but nothing appeared.

    I had a series of phone calls with them on Saturday 28th (initiated by me, not them) and after much vagueness they confirmed that the sail was not finished, and that it had therefore not left the building... and that they probably should have told me, given that we'd confirmed a delivery date.

    I have now been given a 'cast iron guarantee' that the sail will be delivered to me before close of play on Tuesday 1st so my trip is not ruined, but with no plan from Crusader as to how they are to achieve this. I have been told that I will get an update today, Monday 30th, but with so much vagueness to date, and with one failed delivery, I'm not confident. I'm in Scotland, which adds to my concerns about their ability to deliver on time.

    I ordered from them on the basis that every thread on here about Crusader is glowing with praise, so I thought a little 'public encouragement' might help.

    I have posted only facts. I will also post when the sail turns up, or if indeed it doesn't within the timescales we agreed.
    Last edited by Shuggy; 07-05-12 at 18:17. Reason: Change of title

  2. #2
    Join Date
    Jul 2004
    Posts
    1,013

    Default

    Good to see that the forum can be used in this way, especially if it works. I hope that your sail arrives in time and all goes well.
    Just one point, I know crusader have a generally good reputation but this does high light the advantage of using a local sail maker....pay a deposit.....balance on happiness so to speak, I am sure it can encourage a business to get busy if there is still a balance to be paid on completion.
    I do also realise this only works if you have a local sailmaker........
    Last edited by aquaholic; 30-04-12 at 08:00.
    "Boat that never leave pond, never know wonder of ocean...."

  3. #3
    Talulah's Avatar
    Talulah is offline Registered User
    Location : West London/Gosport
    Join Date
    Feb 2004
    Posts
    4,843

    Default

    Have you sent them a link to the post?

  4. #4
    Join Date
    May 2003
    Posts
    6,027

    Default

    Seems they are using the "JIT"* delivery model. Hope it fits OK.

    *JIT - Just in Time

  5. #5
    Join Date
    May 2003
    Posts
    57,092

    Default

    Quote Originally Posted by Steve Clayton View Post
    Seems they are using the "JIT"* delivery model. Hope it fits OK.

    *JIT - Just in Time
    it is an improvement as it used to be "almost just in time"
    I may be wrong but not always

  6. #6
    Shanty is offline Registered User
    Location : Scotland - Black Isle
    Join Date
    Jan 2002
    Posts
    716

    Default Why Crusader Sails?

    Too late now, but did you consider going to Owen Sails in Benderloch?

  7. #7
    Join Date
    Mar 2006
    Posts
    581

    Default Update

    Phone call 9.16am stating that the sail will be delivered straight to the boat by 12pm tomorrow. Apparently using 'one of their own vehicles'. That's an 1,100 mile round trip. As I'm keeping this purely factual, I will post an update tomorrow at about 12...

  8. #8
    Twister_Ken's Avatar
    Twister_Ken is offline Registered User
    Location : 'ang on a mo, I'll just take some bearings
    Join Date
    May 2001
    Posts
    26,411

    Default

    Let's hope they don't have to take it back to the loft to make a few minor alterations.
    Next time, it'll all be different.

  9. #9
    lustyd's Avatar
    lustyd is offline Registered User
    Location : Me, Reading. Boat, Portsmouth
    Join Date
    Jul 2010
    Posts
    4,467

    Default

    Well make sure you post either way and don't get distracted if they do deliver otherwise you'll have ruined a reputation for no good reason.
    Vivacity 20, South Coast
    http://yachtlivemagic.blogspot.com

  10. #10
    Join Date
    Mar 2006
    Posts
    581

    Default

    Quote Originally Posted by lustyd View Post
    Well make sure you post either way and don't get distracted if they do deliver otherwise you'll have ruined a reputation for no good reason.
    No I won't. I have stated the facts.

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