Crusader Sails - the delivery challenge is on...

[wotayottie]

really don't see how anyone can fai
rly criticise the OP for reporting the facts - even Crusader. Mind you i don't understand the OP spending so much on a boat that old.

[OR4751]

Mind you i don't understand the OP spending so much on a boat that old.

Sounds familiar

[fireball]

Please don't call me an idiot. I realise you quoted the OP, it's the same text I was quoting it's just I read it properly and you made several assumptions.

Even if they did agree to deliver on the Friday - which also was not confirmed, that in no way says the sail was definitely complete earlier in the week. I could promise to deliver you a cake next Friday but that doesn't mean I've already baked it.

The OP said that payment was made on the basis of delivery on Friday - I take that to mean he had a conversation with the co and agreed full payment for that delivery timescale - an adjustment to the initial contract - but if it's agreed by both parties then it isn't an issue ...
I rather suspect that the person at Crusader :
1) didn't realise they were agreeing to the friday delivery
or
2) didn't check that it was possible to complete the task in the time
or
3) didn't pass the message on
or
4) did pass the message on but it got lost in translation
hopefully not
5) took payment in full and agreed the date just to get the OP off the phone

Eitherwhich way - the OP feels he has experienced a lack of clarity and communication with the co - but it has come good in the end - which speaks volumes for the lengths the co will go to deliver the service - however there is obviously a failure in the co to have to go to those lengths to start with.

It's not a case of apportioning blame - what is best is if both parties go away and work out how they could've achieved this better....

I guess the OP will consider and advanced requirement date - building in some leeway incase of delay.
I hope the co will look carefully at their comms trail and try to ensure customers are given the relevant date/schedules - and those are not confused by the customer to mean something different.


In the service industry - every time a customer has to contact you with a question on the state of their order there is a potential for improvement.

[jimi]

Please don't call me an idiot. I realise you quoted the OP, it's the same text I was quoting it's just I read it properly and you made several assumptions.

Even if they did agree to deliver on the Friday - which also was not confirmed, that in no way says the sail was definitely complete earlier in the week. I could promise to deliver you a cake next Friday but that doesn't mean I've already baked it.

Rubbish... if you don't want to be called an idiot, don't make stupid statements. The OP was crystal clear.

[jimi]

In the service industry - every time a customer has to contact you with a question on the state of their order there is a potential for improvement.

Absolutely ... and that's where costs start mounting!

[lustyd]

Rubbish... if you don't want to be called an idiot, don't make stupid statements. The OP was crystal clear.

Ah well in that case, you sir are an idiot.

The OP was indeed clear but you seem to lack the necessary skill to decypher it.

[jonic]

I'm losing the will to live now, so I'm off to the boat to do a bit of hull scraping instead.

[jimi]

Ah well in that case, you sir are an idiot.

The OP was indeed clear but you seem to lack the necessary skill to decypher it.

Is this a parallel universe or something? Why don't you go and do something useful .. like play with your gybe preventer again!

[lenseman]

Please don't call me an idiot. . . . . .

Which village on the south coast do you actually come from Lusty?

[lustyd]

Is this a parallel universe or something? Why don't you go and do something useful .. like play with your gybe preventer again!

Ok, if you will go and play with your toaster in the shower.