Email update at 12.19pm states that the delivery will be today, not tomorrow. It gets better...
Results 21 to 30 of 151
30-04-12, 15:39 #21
30-04-12, 15:50 #22New video Colvic Watson http://www.youtube.com/watch?v=NajYpDExXEo
30-04-12, 16:24 #23
Most problems can be solved with good customer communication. Looks like that's where Crusader has up-slipped.Next time, it'll all be different.
30-04-12, 16:24 #24Registered User
Location : Devon
- Join Date
- Mar 2005
Also got a good discount and free delivery, so I'm a happy bunny..... Apart from the weather. in the four weeks since the new sails arrived, I've had four short day sails. Given that we're retired......
30-04-12, 16:43 #25
I've never used Crusader sails myself, but have noticed they have an excellent reputation ( wasn't too impressed by the suit on Gypsy Moth judging by the photo's, but hey ho ).
I believe in being up-front and honest about the dates things are required, rather than trying to spoof people which usually results in driving them nuts !
If I really need something by a certain time, I'd hope to communicate that clearly at the outset, then if it doesn't happen by all means give 'em both barrels...
In the 21st century ( where's my jet car, silver jumpsuit and steak and veg' pill then ?! ) we have a right to expect decent service, but I think it's very easy to complain, not enough people give positive feedback when things go well.
30-04-12, 16:56 #26Yachting photographer http://grahamsnook.com/news
(and boat tester)
30-04-12, 17:33 #27
I said their word was Friday last week on delivery.
They failed to deliver. In fact, the sail was not finished.
I could have posted some opinions, some snippets of phone calls. I chose not to. I am sticking to the facts and will not resort to anything personal, non-factual or disputable. I am doing this, very selfishly I'm sure, to make sure that I am in a position to have a holiday. Who knows? Perhaps the fact that my (late) delivery has come forward a day has something to do with this post.
I will also refrain on commenting on your sail situation.
30-04-12, 18:16 #28
I'm watching this exchange with interest, as I have some new sails to order ( as, no doubt, have many others ).
Earlier this year - and after listening to a good friend - I had some 'care and maintenance' work done by Westaway Sails near Plymouth. That work was done pdq. I paid 'on the nail', as one should.
Prior to that, another sailmaker had the sails for several weeks - after discussion and agreement re what needed doing - and still couldn't get a cost-figure together, never mind do the work. That was a breach of trust. I turned up and took the sails away.
"You never get a second chance to make a first impression."
30-04-12, 18:28 #29
An earlier comment on the lines of 'support your local sailmaker' seems about right, UK Ltd !
30-04-12, 18:36 #30Registered User
Location : Glasgow
- Join Date
- Nov 2001
we got our new sails from Crusader 10 days ago. Delivered exactly when they said they would (also to Scotland) and the communication and other dealings with them were all excellent - would not hesitate to use them again
Just thought it worth mentioning and of course i do hope that the sails in question on this thread all turn out as they should