You'll find Tesco at mid day on a Saturday is a similar experience and you have to wait your turn but from what I hear they are doing remarkably well for themselves despite this lack of customer care during busy periods.
Results 71 to 80 of 151
01-05-12, 10:06 #71Vivacity 20, South Coast
01-05-12, 10:57 #72Registered User
Location : Algarve - the bits that Nostro hates
- Join Date
- Aug 2010
Jonic, lustyd, Lakesailor
No argument from me on any of the points - but keeping me informed of progress towards (or indeed away from) deadlines takes no more than an email or a phone call.
What's wrong with making it someone's job to contact or call all current customers once a week and update them on progress?
Edit: I've got no complaints about workmanship with my specific issue either - it is all about contact - or lack of it.
Last edited by Hamma; 01-05-12 at 11:02. Reason: Having drifted the thread I don't want to malign another company.
01-05-12, 11:21 #73
Had the OP not been so short on time he probably wouldn't have chased or posted this thread. In fact, he would have probably been on here boasting that they hand delivered to Scotland etc etc as we see time and again from this company.Vivacity 20, South Coast
01-05-12, 11:29 #74
01-05-12, 11:29 #75Registered User
- Join Date
- Mar 2011
If we start expecting small businesses like this to provide constant customer contact then somebody will have to be paid to do it. That cost will be passed onto ...............? Its all very well holding small businesses to the standards set by the global enterprises we deal with in our non sailing lives, but can we afford to pay for it??
01-05-12, 11:30 #76
The problem with going so public like this, especially when there has not been a failure to deliver on time, is that Google picks up these threads pretty quickly.
I'm sure it wasn't the OP's intention but innocently Google "Crusader Sails" and 1st page in and just second line down you get "crusader sails woes".
Hardly fair on a company that by all accounts are generally very good and delivered the sail in question on time.John Rodriguez Yachts. Cruising & Bluewater Yachts www.jryachts.com
01-05-12, 11:32 #77
Whilst I appreciate people don't want reputable companies to be poopoo'd without cause, I do wonder why some people seem intent on vehemently making excuses for companies when it is clear the customer service could have been better?Living the dream!
01-05-12, 11:36 #78
01-05-12, 11:37 #79
No doubt leading to comments (from some) along the lines of 'why didn't you act or speak out sooner?'
If the thread on here prodded Crusader along to get a result for OP - good for him. And I think that is what he wanted to achieve with this thread.
01-05-12, 11:40 #80
I just used the phone, phoned Crusader, and I got my sails on the date I wanted them.
Silly me?Yachting photographer http://grahamsnook.com/news
(and boat tester)