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  1. #11
    Join Date
    May 2007
    Location
    Uxbridge
    Posts
    3,817

    Default Re: Fairline moving forward

    Quote Originally Posted by bvickers View Post
    Henry
    Thought provoking thread - good stuff.
    I also am a Princess owner (P50 - same as yours) and prior to that, I owned a 45 Flybridge and must say we've been very happy with them both. Aside from the boats themselves, the service and support from their main distributor (Princess Motor Yacht Sales) has always been top notch. It seems to be a common theme with Princess owners; the service they have received has generally been excellent. However, having had very little need to call on their services over the last few years, I did recently for something - admittedly - minor and frankly, the service was poor - in the end they just simply didn't respond and I fixed the thing myself.
    Point is, the boats are one thing but another factor in the equation is that of service and support and although I wouldn't want to judge Princess's support on one poor episode - especially after years of good service - if they let this important area slip, then people like me who would have previously not seriously considered other marques will be inclined to at least look at other offerings and Fairline have to be a real contender...
    I nearly started another thread to respond because I think you have raised a very interesting point and it is a topic close to my heart.

    At every boat show for as long as I can remember I have badgered Princess to sort themselves out and offer a one stop shop for on-going maintenance. "It's coming" I am told but the reality is it isn't. The boat world is miles behind the times. Imagine having to undertake a full engineers report prior to buying you next car from the main dealer. Putting down a 10% deposit prior to a test drive, having no maintenance programme available or parts supply in place.

    The "S" in PMYS stands for sales, not service. They sell you a boat and to be fair are very good when it comes to dealing with any problems you might have. But ultimately they are in sales and any work they do is geared around pre-sales commissioning and after sales warranty. They seem pretty decent when it comes to bits and pieces outside the traditional warranty period but you do feel that you are asking favours as time goes on.

    Where there is a gaping hole is on-going routine, charged for support. Engine servicing, ancillary servicing, hull maintenance and parts supply. We shouldn't have to run the gauntlet of third party suppliers or try to track down the manufacturers for any parts that fail - many of whom tell you they can only supply to Princess. Only yesterday there was a post asking for the location of the power roof control unit on a 2012 boat, there are hundreds of systems and service parts which Princess know like the back of their hand but which we have to go on a vertical learning curve to discover. Yes, you can phone "your" man to ask but you're asking a favour all the time.

    We should simply call up the "concierge" hotline (they always seem to be called concierge these days) and Princess get things sorted. They know the factory, they know what usually goes wrong and they know who the good guys out there are. We service one boat a year, they might be looking after a few hundred. Ultimately it's a revenue stream, we aren't expecting charity.

    It would also mean that there is no excuse for the standard of boats not to be maintained making part exchanges much easier. I spoke at length this weekend on the subject of second hand boats and Princess do want them. Sadly the cloak and dagger pricing which the industry seems so desperate to maintain makes buying into stock all but impossible. When actual selling price is hidden behind manufacturers RRP and brokers la la land prices a trade bid looks like daylight robbery when in fact it probably isn't. It's just that no one ever uses realistic numbers and none of us have a clue what boats are actually worth.

    As you quite rightly say if the whole ownership experience is turn key you would think twice before jumping ship to another marque. As it is we are all on our own once the warranty period runs out and the bloke servicing your Volvo, CAT, MAN or MTU engines doesn't give a monkeys who built the boat so long as he can get to all the vital parts. As him (or her) which boats are best and they will judge from the engine room not the master cabin...

    Henry

  2. #12
    Join Date
    Nov 2019
    Posts
    2

    Default Re: Fairline moving forward

    what was the headroom on the 65 Squadron engine room?

  3. #13
    Join Date
    Dec 2005
    Location
    Live London
    Posts
    3,990

    Default Re: Fairline moving forward

    Left field question but ... I am 6ft 3 and as far as I recall i could stand upright. Mine was a2014 boat

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