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  1. #1
    Join Date
    Apr 2010
    Location
    Christchurch, Dorset
    Posts
    53

    Default Safety Warning on Torqeedo Batteries

    Earlier today Torqeedo announced that some of their batteries may have a leaking case, that might allow water into the casing, and might possibly be a fire risk. The serial numbers potentially affected are:
    - batteries for Travel 503 and 1003 motors with serial numbers beginning 1001--- to 1752---
    - batteries for Ultralight 403 motors with serial numbers beginning 1117--- to 1826---

    Of most relevance to readers of this forum - ie mostly yacht tender motors - this does not affect any Travel 1003 batteries with serial numbers beginning 18---- or 19----, nor any of the new model 1103 motors (which were all produced in 2019). But generally speaking if you bought a 1003 between 2010 and 2018 (or a secondhand one from that era), it may be one of those that potentially has this issue.

    If your battery serial number falls within the ranges listed above, it needs inspection by a service agent, and you need to register it at: www.torqeedo.com/safety

    Torqeedo will then contact you with where it needs to be sent, and how (with correct packaging etc). They make a point of saying "at no cost to you".

    You must not preemptively send your battery in packaging that you have "invented", as the transport packaging for lithium batteries has to comply with very specific and stringent regulations.

    The full text of the English version of the letter from Torqeedo is below, but as it has been translated (not particularly well) from German we think it sounds worse than it is. Some of these batteries will by now have been in use for nine years, and we have never heard of a Torqeedo battery going bad unless submersed deeper than 1m for 1 hour (its IP67 rating), so we feel the risk is quite low.

    It's obviously not great that there's an issue with so many of the Torqeedo Travel and Ultralight batteries, but Torqeedo are to be congratulated for taking this safety first approach, and incurring upon themselves an extensive (and expensive) recall/testing/repair regime.

    Nestaway Boats Ltd

    Important safety warning for Torqeedo outboard motor batteries “Travel” and “Ultralight”

    13 June 2019

    Dear Customers,

    We place the highest value on the quality and safety of our products. We are therefore informing you about a possible safety risk in connection with the batteries used in our outboard motors "Travel" and "Ultralight":

    Torqeedo has found some examples in which the battery housings for those motors were not water tight. In such a case, water may penetrate the battery housing. This is a particular if a battery with a water permeable housing becomes completely or partially submerged under water.

    If water reaches the internal part of the battery it could cause a chemical reaction resulting in fire and/or bursting of the battery housing. Such a circumstance presents a risk of serious injury!
    At no cost to you, Torqeedo will perform an inspection for the models and serial numbers listed below. If the inspection shows that the battery housing is not water tight, Torqeedo will repair the battery free of charge.

    Model Serial number (S. no.) from … – to …
    Travel 1001… – 1752…
    Ultralight 1117… – 1826…

    We ask the owners of models with these serial numbers to register via the website: www.torqeedo.com/safety.

    After registration, we will inform you shortly which service centre is to check your battery and, if necessary, repair it. As a responsible manufacturer, we want to ensure that affected batteries are identified and repaired.

    We apologise for the inconvenience and thank you in advance for your understanding in the implementation of this safety measure.

    This approach is very important to us because we are committed to providing our customers with products of the highest quality and safety.

    Should you have any questions, please do not hesitate to contact us by phone +49 (8153) 9999 061 (Monday to Friday, 09:00 - 17:00 hrs) or safety@torqeedo.com.


    Best regards Your Torqeedo-Team


    _______________________ _______________________ Dr. Christoph Ballin, CEO Heiko Brambach, CFO

  2. #2
    Join Date
    Feb 2004
    Location
    Home: Saffron Walden. Boat: Hamble
    Posts
    2,324

    Default Re: Safety Warning on Torqeedo Batteries

    Ah that's useful, my Tq is on the boat at the moment I'm down next weekend. Where do I find the battery serial number? It's a 1003 bought new in 2017.
    Graham. Bavaria 42 Vision, "Scala" for sale.

  3. #3
    Join Date
    Jun 2017
    Posts
    191

    Default Re: Safety Warning on Torqeedo Batteries

    Quote Originally Posted by Scala View Post
    Ah that's useful, my Tq is on the boat at the moment I'm down next weekend. Where do I find the battery serial number? It's a 1003 bought new in 2017.
    There is a sticker on the battery. From memory on the front between “the forks” ie at the front.

  4. #4
    Join Date
    Feb 2004
    Location
    Home: Saffron Walden. Boat: Hamble
    Posts
    2,324

    Default Re: Safety Warning on Torqeedo Batteries

    OK thanks Homer, I'll dig it out and check. It's probably obvious when you look at it!
    Graham. Bavaria 42 Vision, "Scala" for sale.

  5. #5
    Join Date
    Sep 2016
    Location
    SoF
    Posts
    9,130

    Default Re: Safety Warning on Torqeedo Batteries

    Just checked mine and sure enough it’s from the defective batch. Got to register on their website now
    Neither a Leaver or Remainer be

  6. #6
    Join Date
    Apr 2010
    Location
    Christchurch, Dorset
    Posts
    53

    Default Re: Safety Warning on Torqeedo Batteries

    "Defective batch" is perhaps slightly unfair. We are still trying to get further clarification but as I understand it a small percentage of the batteries in the serial number ranges listed might have an incorrectly seated over-pressure vent valve. This might cause a leak if the battery gets very wet.

    We are assuming that Torqeedo have thought through all possibilities that customers could check batteries themselves and rejected that option. The batteries need to be pressure-tested to be certain.

    On the plus side if your battery is 8 years old or older, or approaching that age, it was or is soon due an inspection... and now at Torqeedo's expense it's going back to a service agent anyway, so you won't have to cover postage in either direction and (unless you've kept it) they're going to have to send you the appropriate box too.

    Ian, Nestaway Boats Ltd

  7. #7
    Join Date
    Feb 2004
    Location
    Home: Saffron Walden. Boat: Hamble
    Posts
    2,324

    Default Re: Safety Warning on Torqeedo Batteries

    My battery serial number is in the affected range, I registered it on the TQ safety recall website and have heard nothing. Not even an acknowledgement.
    Graham. Bavaria 42 Vision, "Scala" for sale.

  8. #8
    Join Date
    Apr 2004
    Location
    Durham
    Posts
    75

    Default Re: Safety Warning on Torqeedo Batteries

    I received an email direct from my supplier and registered straight away as I was on the boat at the time. That was the 18th June and I have had no response or acknowledgement either.

  9. #9
    Join Date
    Apr 2013
    Posts
    80

    Default Re: Safety Warning on Torqeedo Batteries

    It took me a week to get a response (which arrived yesterday).

    Interestingly, they are offering to part exchange my battery at 80% value for a higher capacity one as an alternative to the service/fix.

  10. #10
    Join Date
    May 2018
    Posts
    21

    Default Re: Safety Warning on Torqeedo Batteries

    A week before response for me as well.

    Part ex offers look to be banded in years. Mine is in the bottom band - more than 7 years old - but even that carries a 25% discount. Seems rude to refuse.

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