Waterlog Watermaker

[medicrene]

I ordered the Waterlog Watermaker and it was a disaster. First, it took three months to arrive. Then they lied about when it was sent out (the shipping order stated it was sent three days after the man said he shipped it). Then they sent it to the wrong postal address. What a mess. It finally arrived one day before I left for a transpacific cruise. But it gets even worse.

The waterlog never produced a single drop of water! Not one drop! When I asked for a refund, the company never replied to my request. During my dealing with them, I have caught them in obvious lies and intentional deceit. The watermaker was poorly built and will not handle rough conditions. If the waterlog is towed in anything but calm seas, it pops out of the waves and sucks air. That then keeps it from making water. Even a boat with modest freeboard will not be able to tow the watermaker without it coming out of the water in even calm conditions. Of course, even when I did a sea trial, towing behind the boat, in calm seas (under motor) and kept the waterlog under water the entire time, after three hours of towing, it never produced a single drop of water.

This is not a product you want to trust at sea. It was a huge let down. The company will not provide service and they will not even respond to a request to refund the money.

Consider a few red flags in the industry. 1). They only have a website and do not post their postal address or phone number (that is a huge red flag and should have been the first reason not to send them money). 2). The company has a history of not meeting its commitments and makes up excuses “ill workers, ect. 4). No reputation other than what has been created on the Internet.

I made a mistake with this company and I lost almost two thousand dollars. The transpacific cruise was cancelled due to the watermaker issue. I have seen nothing from this company to make me believe it is anything other than a bogus company intent upon defrauding as many customers as they can before they run away into the night. If you buy from Waterlog, do so at your own risk.

Rene Steinhauer
medicrene@yahoo.com

[pvb]

This post has lasted 5 minutes - is this a record?

[bedouin]

Oh dear - I'm sorry to hear that.

The subject of the Waterlog has been discussed on a number of occasions on this forum and each time the concensus is that it is too good to be true. I'm sorry you have be unlucky enough to prove us right.

Always worth paying for things like this by credit card - that way if things go wrong you can always get your money back

[The Lazy Kipper]

Really really sorry about your experiences, but here we go again....................................

[webcraft]

[ QUOTE ]
what about the equipment test review we were promised Kim?


[/ QUOTE ] Hear hear . . . about time this was put to bed once and for all with a definitive review by a leading UK sailing magazine.

What about a poll on how long this thread lasts? My bet is midday tomorrow . . .

- Nick

[The Lazy Kipper]

[landaftaf]

whether you bought it by credit card or not you are still entitled to a refund if the object didnt live up to its advertised standards/requirements.
if you live in the uk why not take them to court (small claims court) and get your money back plus other supported expenses. if not pop over and add your visit as legitimate costs ........... write to them with this in mind and see if they will come to an arrangement with you (i.e. out of court)

good luck and dont let the bastar*s grind you down

[Major Catastrophe]

Don't know if it helps, but alleged contact details for Waterlog are posted here: http://www.ssca.org/sscabb/index.php...0&topic=92

[woody001]

why would kim pull this thread?