Hi dnickj, sorry to hear about your difficulties. We are well experienced in litigation having had to do so a few times for various issues in the past.
The main differences are that we purchased direct from the manufacturers and they are within the EC.
This makes a huge difference as they are bound by EC consumer regulations.
Trading Standards are also bound by them. If a member state is informed of a manufacturer falsely declaring CE conformity and they do not take action, then they are accountable to the EC. I have no reason to believe that Cornwall Trading Standards will fail in their statutory duties. In any case Trading Standards are there for general public interest rather than aiding individuals against businesses.
We are watching this closely and will not be letting this go. We can pursue this through the courts or via arbitration of necessary, but hopefully they will have more sense than that. and will wish to bring this to a swift end.
We won't be doing 'gagging orders' for us this is about far more than money. I am not happy keeping quiet while other families may be put at risk. Obviously each person makes their own decisions based on their own situation but the frighteningly close call we had, which almost led to me being a widow and mother of a dead son is not something I would wish on my worst enemy and is a nightmare I would give up almost any amount of money to prevent from happening to anyone.
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