On-line-marine, the Internet chandler – ceased trading on 15 November 2001 having been caught in the meltdown of the two biggest UK wholesale chandlers. The site and its assets were bought by MarineOnline – another Internet chandler formed in January 1999 by the Genus Property Services Group plc. The Genus Group reported an annual turnover of ’20 million and runs a range of leisure and travel sites.

Mark Heathcote of MarineOnline offers helpdesk hope to those who have not received goods from On-line-marine: “We are aware that there are disappointed On-line-marine customers with unfulfilled orders. Whenever a problem is brought to light, we are endeavouring to contact customers individually but the helpdesk is there for anyone we might not know about. MarineOnline has built a successful business – and itsreputation – on being able to fulfil orders quickly and efficiently. We want to ensure that this same high level of service is extended to customers of On-line-marine.”

Both sites are now part of the Genus Group and no decision has been taken yet as to whether each will trade individually or whether the two should merge.

The helpdesk’s contact details are:
Tel: 01582-840484
e-mail helpdesk